Contact Us
One address for everything: general questions, order support, tracking, returns, exchanges and custom orders. It all reaches the same team.
We reply within 2 business days. Include your order number if you are writing about an existing order.
Postal Address
Auraa Prime Ltd
546 Radford road NG77EA
Nottingham
United Kingdom
Correspondence only. Do not send returns to this address without a return authorisation, as the return address may be different.
Contact Form
The form on this page reaches the same inbox. Fill in your name, email, order number if you have one, and your message.
Social Media
Instagram @wearjackets and Facebook @wearjackets. Messages there are checked during business hours, but email gets a faster and more detailed reply for anything order related.
Already Answered Elsewhere
These come up most often and are covered on their own pages:
· Sizing - the size chart includes measuring instructions
· Order status and tracking - see Track Your Order
· Returns process - see Returns & Exchange
· Delivery times and costs - see Shipping Policy
Anything not covered there, email us. Better to ask than to order the wrong size.