Return & Exchange Policy
Return Window
15 days from the delivery date to request a return or exchange. Requests after that cannot be accepted.
Conditions for Return
The jacket must be:
· Unworn and unwashed, in original condition
· Free of odours, including smoke, perfume and body spray
· Complete with all original tags attached
· In its original packaging where possible
Not Returnable
· Custom sized jackets, unless the fault is ours
· Final sale and clearance items
· Jackets showing wear, alteration or damage
· Gift cards
Custom jackets are excluded because a jacket cut to one person's measurements cannot be resold. If you are unsure about your measurements, email them to us before production starts and we will check them.
How to Return
· Email sales@wearjackets.com within the return window with your order number and reason
· We reply with a return authorisation and the correct return address
· Pack the jacket securely with tags attached
· Ship it back tracked and send us the tracking number
· We inspect on arrival and process the refund or exchange
Do not ship anything back before receiving authorisation. Unauthorised returns go missing more often and take longer to process.
Exchanges
Exchanges follow the same steps. Tell us the size or colour you need when you request the return.
In-stock replacements are dispatched once the original arrives back. Replacements that need producing follow standard production times.
Who Pays Return Shipping
We pay when:
· The jacket arrived damaged or defective
· The wrong item was sent
· The order does not match its description
You pay when:
· The jacket does not fit
· You changed your mind
· You ordered the wrong size or colour
Original shipping charges are not refunded except where the fault is ours.
Refunds
Refunds are issued to the original payment method within 15 business days of the return passing inspection. Your bank may take a further business days to display it.
If a return fails inspection, for example because the jacket has been worn or tags were removed, we send photographs before taking further action.
Damaged or Faulty on Arrival
Contact us within 15 days of delivery with clear photographs. Replacement or full refund, at no cost to you.
Cancelling
Cancellation is possible before production begins. Contact us as soon as possible after ordering.
Once production has started, particularly on custom orders, cancellation may not be possible or may carry a fee. Email quickly and we will tell you where your order stands.