Shipping Policy
Processing Time
Jackets are made after the order is placed, so processing comes before shipping.
· Standard sizes: 2-3 business days
· Custom measurements: 3-5 business days
Add processing and shipping together. A jacket needing 5 days to produce and 5 days in transit arrives in roughly 10 business days, not 5.
Shipping Options
Standard:
· 8-10 business days after dispatch
· Tracking included
Express:
· 7-8 business days after dispatch
· $50
· Tracking and priority handling
Final cost is calculated at checkout based on destination and order weight.
Destinations
We ship to most countries. Main markets are the United States, United Kingdom, Canada, Australia and the European Union.
A small number of destinations are excluded due to carrier restrictions. Checkout will flag this if your address cannot be served.
Tracking
Every order ships tracked. The tracking number is emailed at dispatch. Allow up to 48 hours for the first carrier scan to register.
Customs and Import Charges
International orders can attract customs duties, import taxes and handling fees. These are set by the destination country, not by us, and the customer pays them.
We cannot include or estimate these at checkout because rates differ by country. Check with your local customs office if you are unsure.
Parcels refused at customs and returned to us will have the shipping costs already incurred deducted from the refund.
Address Errors
Check your address at checkout. Parcels returned because of a wrong or incomplete address will be reshipped once a reshipping fee is paid.
Spotted a mistake straight after ordering? Email us immediately. Addresses can usually be corrected before dispatch, but not after.
Delays
Estimates are not guarantees. Customs clearance, carrier backlogs, weather and public holidays all cause delays. We will help chase any delayed parcel, but we do not control carrier networks.
Damaged or Lost Parcels
Parcel arrived damaged? Photograph the packaging and the jacket before unpacking further, then contact us within 15 days of delivery.
Tracking stalled for an extended period? Send your order number and we will open a carrier investigation.